Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. You should first check the address label on the package and see if it is the correct recipient. This response is final and will not be reevaluated. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Click-N-Ship. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. PROMOTION RESTRICTIONS. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. Unfortunately your request is denied. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . You may be required to provide a signature in order to return the package. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. Of course, we do not have the name of the person who transferred the tickets to us. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. Once the package leaves the facility, it will remain en route using the address you initially provided. Youll only be charged if your intercept request is completed. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Yes, it is possible to reroute a UPS package. Shipping information, if any, is provided at checkout. Why? I requested a refund for my ticket due to **** application. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. BBB Business Profiles are subject to change at any time. They shipped my tickets to the wrong address even after updating my address months before. 4. Be the first to know. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. Sign in to your account on AXS.com or in the AXS app. x, Footer.languageSelector.ja-jp.greeting Next to the delivery address, click the down arrow . Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. They asked for these documents to change a damn name. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. My ticket ID is ****. On the first delivery attempt, a shipping label is left at the recipients door. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. Refunds can take 5-7 business days for the funds to be received. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. We make no representations or warranties about the quality of your watching experience or your display. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. The recipient will then have to contact UPS to arrange a suitable delivery. UPS Express Critical and freight shipments are not eligible for this service. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. International Association of Better Business Bureaus. Can I leave a ticket at will call for a friend? VIRTUAL (ONLINE) EVENTS. We will notify you by email if this box office collection is required. A fee will be charged for additional requests. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). If buyers Payment Method provider does not remit payment, the transaction will be canceled. United Parcel Service of America, Inc. All rights reserved. AXS is not responsible for the acts or omissions of any venue or Client. After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. 1,669 total complaints in the last 3 years. You can also submit a Help Request Form on their website at www. If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. Unless otherwise stated as part of the purchase, any primary tickets (i.e. If the package has already shipped, you can usually still update the address directly with the shipper. Seller fees on the Service may vary. Latecomers may be seated at the discretion of Client or venue. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. After upgrading, members can use My Choice to manage these packages. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. See the picture attached I shows the charge and the date. Due to the high demand of this event most lines for entry will be long. I am sorry that your package was received with the wristbands missing it is truly unfortunate. Individuals in possession of a recording device are subject to confiscation and/or ejection. You can do it all in one place. Total was #****. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For tickets to events located in the United States, the Service is operated by AXS Group LLC. All ticket prices for events that occur in the United States are stated in U.S. The AXS app no longer supports WiFi and this can cause your tickets not to appear. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. What are the most common delivery methods? Skip Send Links Send. Thank you for contacting AXS. E-mail address is required to create an account. 5. I have just made a simple request. If you need to change your name or email address, you will need to access your account on AXS.com. They need to release money from resales. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Get answers to product and service FAQs quickly, without having to make a call. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. You are urged to review all pages displayed during your completion of a purchase. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Mail . Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Thanks for signing up for the event guide! . Tried changing the name on my AXS account from my ex, to mine. All ticket prices for events that occur in Canada are stated in Canadian Dollars. What do I do? As a matter of policy, BBB does not endorse any product, service or business. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock.