Your transaction registration must contain a Description field which contains a brief (100 characters or less) description of the transaction being performed. English version of Russian proverb "The hedgehogs got pricked, cried, but continued to eat the cactus". The payment will now appear as a failed transaction. VOID operation is not supported for PAYPAL transaction. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Authentication values are missing: 1002: 401: Authentication failed: 1003: 422: Missing mandatory field: 1004: 422: Invalid length: 1005: 422: Contains invalid characters: 1006: 404: . It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. Invalid command. The Currency does not match the original transaction. Please check and retry. A value of 0 (zero) indicates that no errors occurred and the transaction was approved. The NotificationURL field must contain a Fully Qualified Domain Name pointing to the externally visible page on your site. Please contact support to re-enable this functionality. There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. 1850 20 21 20 IE Sales Questions. Exceeded the allowed amount of commands to execute. You will only be able to enter up to 50 characters in the card holder name box on the payment pages. You will need to ensure that your code is not sending more than 10 characters within this field and that no invalid characters are being sent. The Sage Pay service that you are attempting to contact does not exist or is currently unavailable. The request was unsuccessful due to an unexpected condition encountered by the server. If you receive this system message, it means you have successfully registered a transactions using the Direct integration method. All VendorTxCodes should be unique. access_denied: This error occurs when the Sage Accounting business user chooses not to authorize your app. Invalid request. You will need to check your code to ensure that you are sending this value or that the data is in the correct field. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. Content Discovery initiative April 13 update: Related questions using a Review our technical responses for the 2023 Developer Survey, Integrating Sagepay (Opayo) with Django - How to create a merchant session key. The NotificationURL should ONLY respond with a Status field, a RedirectURL field and optionally a StatusDetail field. It should be less than 40 characters long, contain only letters and numbers and match the value passed in the original transaction. If no security code (CV2/CVV) has been provided, you will receive this system message. The request to VOID a transaction was Successful. Please contact support to re-enable this functionality. For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. Please look into the content of the field and ensure you only pass values to the allowed number of decimal places for that currency. You will need to check your code to ensure you are submitting the correct value. You will be presented with this error message if you have had three failed attempts to gain a successful authorisation for this transaction. You will need to make sure that you are sending the correct values for example: 123.45 4567.89 0.34 12.30 but not the values 123.456 4,567.89 .34 12.3 Check your code to ensure you are formatting the Amount field correctly. You must check your code to ensure that you only use a fully qualified URL. You may wish to contact the customer to gain feedback and find out why they did not wish to pursue with the transaction. This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. Either provide the user with access to the chosen or select another which the user has access to. Everything worked as expected and a new resource has been created. If the address is longer than 200 characters, you will receive this system message. Teams. This field is required to indicate the type of card being used by the customer (ie Visa, Mastercard etc) whose card number you have supplied within the CardNumber field. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. The Delivery Address1 contains invalid characters. The TxType field should always contain the type of transaction request that you are wishing to perform including values such as PAYMENT, DEFERRED, AUTHENTICATED, REFUND etc. Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. The Authorisation was Rejected by the vendor rule-base. A valid card number has not been supplied in the Card Number field. Why does Acts not mention the deaths of Peter and Paul? The deferred transaction has been successully released and will be sent for settlement. SagePay provides a secure online portal called My SagePay where you can set fraud protection rules, find records of all transactions, and (depending on access privileges) even make refunds directly. You are only able to RELEASE a DEFERRED transaction once and any further attempts will result in this system message being displayed. The StartDate is in the future. This error occurs if the Sage Pay system attempts to do something to a transaction that is not in a state where such an action is acceptable. You will need to use a different card if you wish to proceed with the transaction. This system message is generated if the amount field contains any other characters than numerics or is not correctly formatted to the correct number of decimal places for the specified currency. The GiftAid field specifies whether you wish to apply gift aid to the transaction. This field can contain up to 200 characters. This URL must be http:// or https:// and be no more than 255 characters in length. You are only able to refund in the same currency as the original transaction. If total energies differ across different software, how do I decide which software to use? There was an error processing this payment type, There is a problem with the details that have been entered for a European Payment Type. If you are wishing to accept American Express, JCB or Diner cards, it is likely that you will need to contact these merchant acquirers directly to obtain a new merchant number. The DEFERRED transaction you are attempting to RELEASE has already been released. Also check to see if you have submitted the full VPSTxId, including the hyphens and curly brackets. If you have sent an Amount field with an invalid number of digits after the decimal place. 3D-Authentication failed. Submit the transaction request Step 2. The user does not have permission to view this transaction. The Authorisation attempt was Declined by the cardholder's card-issuing bank. The Billing Address2 contains invalid characters. Monday - Friday 9:00 AM - 5:30 PM. If you receive this system message, we would suggest that you refer to our system monitor page (http://www.sagepay.com/system_monitor.asp) for more information. To correct this issue, you will need to check your code to ensure you are submitting the correct value. The ReleaseAmount larger the original amount. The DEFERRED transaction you are attempting to RELEASE has already been ABORTed. The transaction can not be repeated. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. The issue is normally associated when you are attempting to automate these actions. This URL must be http:// or https:// and be no more than 255 characters in length. Your Vendor Name must contain no more than 16 characters with no spaces or unsual characters. as outlined in our Protocols. The Authorisation has been declined by the bank. and cannot be the same. The amount field you are passing through is invalid. AVSCV2 rule not added. You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. Your Notification URL must contain a fully qualified domain name (beginning with http:// or https://) and be less than 255 characters in length. The Billing Address1 contains invalid characters. You must provide at least one ##### element within ##### node. If you have received this system message, it is likely that you are attempting to send an automated REFUND, REPEAT or AUTHORISE request against the original transaction from your server (i.e you are performing any of the above outside of the My Sage Pay admin area) and the RelatedSecurityKey does not match with what we have in the database for this transaction. invalid_scope: This error occurs when the scope provided is invalid or unknown. You will need to ensure that you are passing a valid amount formatted to the correct number of decimal places for the chosen currency. If the monitor page indicates that there are no issues, please contact us for more information. Please provide different value. User authentication failed due to invalid authentication values. You must ensure that a post code value has been entered within the edit box that has been provided on the payment page. You will need to check your code and ensure that your server/shopping cart is generating a unique VendorTxCode for each new transaction. This field is compulsory and must be passed. This only occurs if there are problems with your POSTing component. You will need to check to see that the original transaction you are attempting to RELEASE or ABORT is a DEFERRED transaction. You will need to check your code to ensure that the correct value is being retrieved from your database and that you are sending it through to Sage Pay within the correct field. 4.The RedirectURL must be valid. An ERROR has occurred on the Sage Pay System. I tried removing the base64_encode function but this didn't have any impact. invalid_request: This error occurs when a required parameter is missing, invalid or provided more than once. The CV2 value you supplied in the CV2 field is incorrect, it must be a three or four digit number (American Express only), exactly as printed on the card. You cannot set the administrator password using vspaccess. You will need to check your code to ensure that the field is sending the correct code. The values you can use are as follows: Status. You will receive this error message if we are not provided with the CardNumber field when you have POSTed your transaction registration. The latter rulebase is set up as default on all Sage Pay accounts. If you don't provide this value or it is incorrect, the Sage Pay system will not know how to handle the transaction and therefore generate this system message. This system messgae is generated when the currency you have selected in your POST does not support minor currency units. If a value is supplied, should contain either 0 or 1. Currency fields should contain 3-letter ISO 4217 codes e.g. values must be either PAYMENT, REFUND, DEFERRED, REPEAT, REPEATDEFERRED, MANUAL, AUTHENTICATE or AUTHORISE. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. The MM and YY values should also be valid month and year numerics, for example the MM values should only ever be between 00 and 12 and the YY values should only ever be between 00 and 99. Any value longer than this will generate this system message. Handling the 3D Secure authentication response from the ACS Related Pages Overview and then fed in to the curl http header as. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the correct field. Customer Service. The Sage Pay system has a maximum and minimum acceptable transaction value which are 100,000GBP and 0.01GBP respectively, with approximate equivalents in other currencies. Provided vendor name does not exist in the system. Cannot authorise this card. You will only be able to perform three attempts in order to gain a successful authorisation. The server received an invalid response from the upstream server while trying to fulfil the request. You will need to ensure that the start date selected is not later than the current date. You must enter the address to which the card being used is registered in the card address box provided on the payment page. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), SOLO, MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). This will not allow us to decode your transaction registration POST. The start date you have supplied is after the end date. You will also need to check your code to ensure that your test and live Form encryption passwords are case-sensitive and in the exact same format with no spaces before or after them. You will need to check your code to ensure you are retrieving the correct VendorTxCode from your database and sending it through in the RelatedVendorTxCode field. The card number has failed our validity checks and is invalid, Merchant session key or card identifier invalid, Operation not allowed for this transaction, This refund amount will exceed the amount of the original transaction. The following currency code(s) are either not valid or not supported:. You can only AUTHORISE an AUTHENTICATED transaction. I am busy with implementing payments using Sage Pay direct protocol 3.0 (4,0 unavailable yet as I understand) . Check the content of the field you passed to ensure the e-mail address is valid. The VendorTxCode should contain your unique reference identifier for your transaction. SagePay will request card authorisation if 3DS authentication was successful. Learn more about Teams This will either be one or two digits long and if any additional characters or digits are entered you will be presented with this error message. The ReleaseAmount field must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. It should be less than 40 characters long, contain only letters and numbers with no spaces or special characters (except for hyphen(-), underscore (_) or full stop (.)). This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. If this is correct, then the card is not yet valid and must not be used and you will need to use your previous card if this was a replacement card issued by your bank. You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. 3D Secure rule not added. If you are providing a value which has more that 10 characters then you will receive this system message. No further refunds can now be performed against the original transaction. The Related transaction is not an AUTHENTICATE. A Postcode field contains invalid characters. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). Please check the related transaction is a AUTHENTICATED transaction. The BillingAddress and BillingPostCode are required. SagePay made this mandatory but only supports IPv4 for now, which means they really need to sort this out before actual deadlines. The request was unsuccessful. The Billing Phone contains invalid characters. This system message is generated when you have not supplied the correct value in the VPSTxId field. The only exceptions that can be provided as characters along with letters and numbers are hyphens(-), underscores (_) or full stops(.). You must ensure that your code is sending a valid amount within this field formatted to the correct number of decimal places for the chosen currency. e.g. The only way to prevent this from happening, would be to remove or relax your current rulebase, however this would apply to all your transactions. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. You will need to ensure that the address to which the card being used is registered is entered within the edit box on the payment page. You are attempting to POST data to a Sage Pay Service that does not exist or is not currently available. A valid ##### value is required, this should be either ##### or #####. You will need to check your code to confirm that you are posting one of the following three values only: E for e-commerce, M for MOTO or C for Continuous Authority. The request was unsuccessful because the server can not support the functionality needed to fulfill the request. The VPSProtocol value is outside the valid range. More information on the different TxTypes can be found within the protocol document. The RelatedSecurityKey does not match the original transaction. To review, open the file in an editor that reveals hidden Unicode characters. You will receive this error message if you did not send an ExpiryDate field containing this value in your transaction registration POST. XML does not match the protocol. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). Please check with our support team if you are uncertain which cards your account has been set up with. The card scheme requires you to pass the 3D-Authentication process in order to proceed with your payment. The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. You must also ensure that there are no spaces within this card number. You will receive this error message when a transaction has been rejected due to either your AVS/CV2 rulebase or the customer has had three failed attempts to correctly enter their card details. The Card Range not supported by the system. The method specified in the Request-Line is not allowed for the resource identified. For example, if you send M, you must have a MOTO enabled Merchant Number registered with Sage Pay. A required parameter is missing. If you do not provide this value, you will receive this system message. - SSL 3.0 is enabled, Sage Pay does not reach servers that are using SSL 3.0. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. You will find the corresponding transaction status in the status field of the getTransactionDetail response. You will need to check your code to ensure you are capturing the correct value being returned from Sage Pay and also that the VPSTxId you are submitting back to Sage Pay is correct. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. If you have not requested that you are wanting to use the Form solution and attempt to post a transaction registration you will be presented with this error message. Gateway Timeout : The upstream server failed to send a request in the time allowed by the server. The supplied is not available on any merchant accounts associated with this vendor account. The Amount is outside the mininum and maximum limits. The bank did not respond within an acceptable time limit. You will need to ensure that you have logged back into your My Sage Pay admin account and selected the Default templates in order for the Sage Pay payment pages to re-appear. A valid is required. You must provide the first 9 digits of the card number in the field. You have not provided us with the correct value within the VPSTxId field. Overlaps with an existing rule. You will need to check your code to ensure that your server is not sending more than 10 characters within this field. This will cause the payment pages not to appear and generate this error. You do not have any Custom templates uploaded onto your Sage Pay account and have selected to use the Custom templates option within your live My Sage Pay account. Every transaction you send to the Sage Pay Systems must have a unique VendorTxCode. The encryption method is not supported by this protocol version. You will need to check your code to ensure you are submitting the correct VPSTxId relating to the original transaction. The Currency is not supported on this account. These are 3 letter codes that will notify Sage Pay of the currency for the transaction. This error message will be displayed when you have failed to be authenticated through 3D-Secure and the card provided will not allow you to proceed until this has been passed. The number of authorisation attempts exceeds the limit. The ReleaseAmount field must be a valid amount, formatted to the correct number of decimal places for the chosen currency, AND must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. The Vendor or Vendorname format is invalid. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). Refund can no be performed until original transaction is settled. Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. Please use format dd/MM/yyyy HH:mm:ss. Authentication values are missing. You will need to check that the full card number has been entered correctly and that this matches that of the large card numbers presented on the front of the customers card. The CardExpiry date that has been entered is not a valid month and year combination.
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