national express west midlands fine appeal

You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. See why over 1.5 million users trust Moovit as the best public transport app. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. This also applies to passengers travelling in wheelchairs. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Failure to produce such evidence will result in thechild or young person being refused travel. Check your Swift Card number before asking for a refund. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. There must also be 3 months validity left on those tickets. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. Commuters, students, schoolchildren, shoppers, people needing to get to hospital and medical appointments and others could struggle getting to where they need to be. Calls to this number are charged at local rate. Priority will be given to customers travelling with Luggage within the free limits. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. In this case, our liability depends on other factors explained below. An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. Additional information: 87 has 55 stops and the total trip duration for this route is approximately 68 minutes. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. And to ensure you get in touch with the right person to help you we have provided contact details for all our main businesses. Labour left abandons Diane Abbott in antisemitism row, Keele University A104 2023 Entry (Health Foundation Yr) Applicants and Offer Holders. (c) If you wish to cancel your Ticket: Please check the Special Conditions which apply to your Ticket for the circumstances in which you are permitted to cancel your Ticket and are entitled to a refund. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. That is an ongoing process, overseen by Head of Zero Emission Implementation Vic Duddy. 87 (Birmingham) is operational during everyday. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. If you want to pay by contactless, ask the driver for the 1 ticket and place your contactless card/device on the reader when instructed by the driver. National Express is the largest operator of scheduled coach services in the UK, operating high frequency services across the country using our fleet of iconic white coaches. There will be changes to the bus route for services across Birmingham, Soliuhull and the Black Country from Sunday, December 5, Get the latest Black Country news straight to your inbox. Refunds can only be provided on refundable tickets or products. National Express West Midlands Managing Director, David Bradford, said: "We are making small changes to many of our bus timetables to improve the punctuality of our services. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. Please call us 36 hours prior to travelling to check the latest status. You will be responsible for the cost of returning any Tickets to us. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. To obtain a refund you must comply with Condition 10 below. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Likes. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. Find Timetables. The skipper celebrated by staring at the away fans that had been goading him. (a) What are prohibited items? In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). Lines open 8am-10pm 7 days a week. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. Does anyone know an A/A* essay structure RS 10/15 makers? We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. Youll need to provide: You can only get 2 of these refunds per year. You can ask for compensation if your Swift card didn't work and you had to buy a new ticket. (b) Rubbish: You must take your rubbish with you when you leave the Coach. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. There will be no change to the route of journeys running to and from QE hospital. Unaccompanied children will not be carried. Paid child fare on train, getting done for fare evasion? It is your responsibility to ensure that you comply with the following seat belt requirements. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. Tickets & Prices | NX Bus West Midlands Tickets & prices Find the best ticket for you Home Tickets & prices Tickets & prices Adult bus passes & travelcards Flexible tickets Single trips & day tickets Under 18 & Term Plus Student bus pass Seniors travel free Ticket offers Kids travel for 1 at weekends and off-peak 2 adult add on at weekends you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. Need a paper copy? Something went wrong, please try again later. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). (b) Travel in a Coach seat: For passengers who can transfer from their wheelchair to the Coach seat, we can transport lightweight manual wheelchairs where they can be safely stowed in the luggage hold of the Coach, which will be the case where they can be folded down and weigh less than 20kgs. National Express West Midlands closely monitors its 29 BYD ADL zero-emission buses, including for energy consumption and driving style. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. NX West Midlands's Tweets. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. If you could travel anywhere where would it be? These operators give refunds if youre delayed for 15 minutes or more: These operators give refunds if youre delayed for 30 minutes or more: You can get a refund if your ticket is either: How you apply depends on how you bought your ticket. Andrew Tate arrested for human trafficking, Official UNIVERSITY of BATH 2023 entry thread. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. Youll need the following: FreepostWest Midlands Rail Customer Relations. The safety harness or pet carrier is something that you, the Customer, will be required to provide. Make sure you supply all the information necessary to ensure that your appeal is assessed correctly. National Express Group PLC National Express House Mill Lane Digbeth Birmingham B5 6DD Registered No: 2590560 Main Switchboard Tel: 08450 130130 Note: Calls to this number cost 3p/min plus your telephone company's access charge. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. Updated 16:37, 16 SEP 2021. You may not transfer or assign your rights or obligations under these Conditions and any Special Conditions to any other person. Helping with your journeys where we can 8am-10pm every day. Until 30th June 2023 Read more Under 18 & Term Plus passes New school term passes are on sale now Buy now Service updates Get today's journey cancellations & the latest updates here Find out more Tickets & prices Plan your journey Frequently asked questions Subscribe to our daily newsletter! (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. Birmingham & the Black Country nxbus.co.uk Joined June 2011. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. This is the link to make a donation. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund.